General Technology Services
Department ManagementI have over 8 years experience managing the technology function. This includes:
- Hiring and developing a cohesive technology team
- Negotiating with and managing outside vendors
- Setting a technology vision that advances the business
- Setting departmental budgets
- Managing project portfolios
- Interfacing with senior management
The far-reaching business benefits of technology projects come when existing processes are exposed for their weaknesses and streamlined. Flaws show up in everything from procurement to materials handling to production. The back-office systems in most companies, manual and electronic, can be a complex web of interconnected elements. Fixing them requires a holistic approach and the ability to work outside the comfort zone to ask penetrating questions. And "because we've always done it that way" isn't a good answer.
I have a unique blend of business analysis acumen and technology skills that is well-suited to achieving real gains through optimization. With a solid business background, including deep sales, marketing and logistics experience, and head for data, I can step into most environments, quickly size up the core business processes, then recommend realistic technological solutions for roadblocks and inefficiencies.
Audit and Compliance
Sarbanes-Oxley Compliance
While Sarbanes-Oxley compliance is first and foremost a legal requirement, it provides a unique opportunity to examine organizational inefficiencies and technology weaknesses that usually get swept under the rug due to traditional cost-benefit analysis. My edge comes from an uncommon ability to bridge the gap between business and technology. I am trained and certified in Sarbanes-Oxley technology compliance. I will quickly grasp the role of technology in your organization, translate the technical into the non-technical at an executive level, and tie business objectives to technology solutions.
GLB Act and the Safeguards Rule
With all the headlines about stolen credit card numbers and other private data, proper handling of your customer's personal data isn't just good business, it's the law. Developing a good privacy policy and a plan to back it up are essential to providing peace of mind for you and your customers. Nobody wants to be the next headline about stolen data.
CAN SPAM
Whether B2B or B2C, email is an essential part of any company's marketing, sales and service function. And yet, the problems with email delivery abound. It starts with CAN SPAM compliance - make sure you are working within the law in your email efforts. However, compliance with the law is only the beginning - improving email delivery and response rates goes well beyond the minimum compliance requirements. If you don't know about how to get whitelisted, write safe subject lines, SPF, Domain Keys and Bonded Sender, then it's time to bring in someone who does.
To view a list of previous general service projects, Click Here.